Shipping policy
Main Shipping Options
We offer FREE shipping on any order of $30 or more!
Shipping and handling fees depend on the method of delivery selected at checkout and when the order is placed during the week. Shipping and handling fees may be determined by applicable promotional shipping offers (if any).
Order fulfillment processing times may vary based on product availability and how your item is being shipped. The delivery time-frames you see at checkout are only estimates and are based on the corresponding method of delivery, including both processing time and the time your item is in transit, and start the day after the order is placed.
Continental U.S. Standard Shipping Information
| Method of Delivery | Estimated Delivery Time | Cost of Shipping |
|
Standard (on website) Economy (on mobile app) - Orders over $30 |
5-8 business days | Free |
|
Economy (on website) Economy (on mobile app) |
5-8 business days | $4.90 |
| Standard (on website) Ground (on mobile app) | 3-5 business days | $11.90 |
| Rush | 2 business days | $22.99 |
| Express | 1 business day | $32.99 |
Alaska and Hawaii Standard Shipping Information
| Method of Delivery | Estimated Delivery Time | Cost of Shipping |
| Standard (on website) Economy(on mobile app) | 13-14 business days | $6.99 |
| Upgraded (on website) Ground (on mobile app) | 5-6 business days | $14.99 |
| Rush | 3 business days | $22.99 |
| Express | 1 business day | $32.99 |
Orders Containing 50 Units or Greater
Orders containing 50 units or more are subject to increased shipping pricing. We deem orders with 50 units or more to include orders purchasing multiple products totaling 50 or more products or orders purchasing multiple units of a single product totaling 50 or more units, any combination of which are subject to the increased shipping prices.
Shipping Locations
A physical street address or P.O. Box number must be provided for a shipping address. Orders with a P.O. Box number in the shipping address will be delivered via the Economy delivery method. Delivery to a commercial address may only be completed by Ground, Rush and Express delivery methods (subject to applicable fees).
We ship only to locations within the United States (including Alaska and Hawaii). We do not ship to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
Estimated Delivery Times
Order fulfillment processing times may vary based on product availability and how your item is being shipped. The delivery time-frames you see at checkout are only estimates and are based on the method of delivery, include both processing time and the time your item is in transit and start the day after the order is placed.
Continental U.S. Standard Estimated Delivery Ranges
Economy 5-8 business days
Standard 3-5 business days
Rush 2 business days
Express 1 business days
Alaska and Hawaii Estimated Delivery Ranges
Economy 13-14 business days
Standard 5-6 business days
Rush 3 business days
Express 1 business days
Other terms may apply to Drop Ship Items.
Drop Ship Items
Certain items we offer for sale may be shipped directly from the manufacturer to you. Please note, estimated delivery ranges for Drop Ship Items may vary from our standard estimated delivery ranges for delivery.
If an order contains Drop Ship Items and non-Drop Ship Items, the order will be shipped in multiple packages, with the estimated time of delivery determined by whether or not the item to be delivered is a Drop Ship Item. You may receive separate shipment notifications in this case. Certain Drop Ship vendors do not ship outside the continental United States. Our adidas and Reebok Drop Ship partners currently do not offer shipping to Alaska or Hawaii.
There are no shipping and handling fees for the delivery of orders containing Drop Ship Items. The delivery time frames you see at checkout are estimates only and are based on the method of delivery, include both processing time and the time your item is in transit and start the day after the order is placed. Order fulfillment processing times may vary based on product availability.
Lost or Damaged Shipments
Jump Laces is not responsible for lost or damaged items in transit. If the shipment tracking status shows “Delivered” and you are unable to locate the shipment, Jump Laces is not responsible for the shipment becoming lost or stolen in these circumstances. It is your responsibility to make proper arrangements for receiving the expected package to the shipping address you listed in your order.
However, please still contact Customer Care for assistance if you placed your order for delivery to a residential address and the delivery is past the estimated delivery date and either you have not received your order or your order has been marked as “Delivered” but cannot be located.
Additional Shipping Promotions
Jump Laces may offer, from time to time, shipping promotions that extend free or discounted shipping on a temporary basis. Unless otherwise provided in terms and conditions specific to such a shipping promotion, the following terms apply to any such shipping promotions:
Estimated delivery time under method of delivery subject to the shipping promotion is the then-current estimated delivery time for such method of delivery (as stated herein). Additional exclusions and restrictions may apply. Shipping promotion offer cannot be combined with any other promotional offer, discount or coupon, nor applied to previous purchases. Shipping promotion offer is not extended to resellers, wholesalers or diverters. Shipping promotion offer is not available for orders shipped to APO/FPO addresses, P.O. boxes or orders shipped to Alaska or Hawaii. Shipping promotion offer is limited to available inventory of qualifying item(s) while supplies last. No rain checks are available. Offer is valid for online purchases at jumplaces.com and on the Jump Laces mobile app. Shipping promotion offer is available for a limited time. Additional exclusions, restrictions and/or Jump Laces terms of purchase, shipment and return may apply. Jump Laces reserves the right to modify or discontinue a shipping promotion at any time. Shipping promotion offer is void where prohibited.